Call us: (810) 295-1740
In Your Town, On Your Team

For Home Users

What kind of devices do you support?

We support a wide range of devices including Macs, PCs, tablets, smartphones, and smart TVs.

What payment methods do you accept?

We accept cash, or credit. Visa, MasterCard, and American Express.

Can you help with both hardware and software problems?

Absolutely! Whether it’s a physical issue with your device or a software glitch, we’re here to help.

Do you offer support for operating system upgrades?

Yes, we can assist with operating system upgrades to ensure your device runs smoothly with the latest features and security updates.

What Operating Systems do you support?

We support all versions of Windows, macOS, ChromeOS, Linux, iOS, and Android.

I think my computer has a virus. Can you help?

Yes, we specialize in removing malware, spyware, and viruses to get your computer back to a healthy state.

How does remote access support work?

Remote support allows us to troubleshoot and resolve issues over the internet. As long as you have an internet connection, we can assist you remotely.

Can you recover lost data?

We offer data recovery services to retrieve lost or inaccessible data from your devices.

What’s the turnaround time for a repair?

It depends on the issue, but we strive to provide quick and efficient service, often resolving issues within the same day.

Do you handle tech emergencies or urgent issues?

We understand the urgency of tech problems and prioritize critical issues to provide as prompt a service as possible.

My smartphone is acting up. Can you fix it?

Yes, we can troubleshoot and fix issues on various smartphone models.

Can you help set up my new smart TV?

Certainly! We can assist with the setup and configuration of your smart TV, as well as connect it to other devices in your home.

Do you provide any warranty on your services?

We offer a 30-day guarantee on our services to ensure you are completely satisfied.

How does pricing work for home services?

For home users, we have a flat-rate pricing model: $100 if you bring your device to us and $150 for in-home services.

Do I need to make an appointment for a repair or consultation?

While appointments are not always necessary, we recommend calling ahead to ensure we can serve you promptly.

How can I ensure my data is protected during a repair?

Protecting your data is our top priority. We adhere to strict privacy policies and recommend backing up your data before servicing when possible.

What if I live beyond the 30-mile service radius of Brighton, Michigan?

We try to be as accommodating as possible. Please call us to discuss potential service options if you’re outside our standard service area.

For Business Users

What services do you offer for businesses?

In addition to all home user services, we provide specialized business services including server and network administration, data storage systems (NAS, SAN), device management, monitoring and managed services, cloud computing solutions, point-of-sale systems, and physical security systems including cameras and alarms.

Can you manage both our hardware and software needs?

Yes, we offer comprehensive management for both hardware and software. This includes installations, upgrades, maintenance, and troubleshooting for a wide range of business technology.

What types of server administration services do you provide?

Our server administration services encompass setup, configuration, maintenance, and proactive monitoring to ensure optimal performance and security. We can also help you establish disaster recovery and business continuity plans.

Can you work with our virtualized environment?

Yes! We are experts in VMware, Hyper-V, Proxmox, and other virtualization platforms.

How can you help with our network administration?

We handle everything from network design and setup to ongoing management and troubleshooting to ensure reliable and secure connectivity. We are very well versed in business-class firewalls, security appliances, switches, routers, and WiFi equipment.

What are data storage systems, and how can you assist?

We offer solutions for Network Attached Storage (NAS) and Storage Area Networks (SAN) to help your business manage and scale data storage efficiently. Our services include system design, installation, and maintenance.

Can you help set up and manage our cloud computing needs?

Absolutely! We provide cloud computing consulting to help businesses migrate to the cloud, along with ongoing management to optimize cloud operations.

What is involved in your monitoring and managed services?

Our managed services include continuous monitoring of your IT systems to preemptively identify and resolve issues before they disrupt your business operations.

Do you provide support for Point-of-Sale (POS) systems?

Yes, we offer installation, configuration, and support for various POS systems to ensure smooth and secure transaction processing.

How do you handle physical security systems for businesses?

We install and manage comprehensive physical security solutions, including surveillance cameras and alarm systems, tailored to your specific business needs.

What is your pricing model for business services?

Our pricing for business services is customized based on the scope of each project. We aim to provide cost-effective solutions tailored to your needs and budget.

Do you offer contracts for ongoing service and support?

Yes, we offer service contracts which provide ongoing support and maintenance at a fixed monthly or annual rate, ensuring predictable costs and consistent service.

Can you help us comply with industry-specific regulations regarding data security?

We help businesses comply with various industry regulations by implementing robust security measures and data management practices.

What if we experience a tech emergency outside regular business hours?

We offer emergency support services to address critical issues promptly, ensuring minimal downtime for your business.

How do we get started with your services?

You can start by contacting us for a consultation to discuss your business needs. We’ll then propose a tailored plan to address your IT requirements.

What makes your services unique for businesses?

Our dedication to customized, cost-effective solutions combined with our commitment to excellent service and transparency sets us apart. We focus on building long-term partnerships to support our clients' growth and success.